National Social Security Fund Implements On-Call System to Ensure Continuity of Health and Administrative Services for Beneficiaries

Administrative Monitor Duties:

Follow up on urgent hospital approval requests rejected by hospitals under the Fund’s coverage.

Coordinate with hospital administrations to resolve all issues.

Ensure proper admission of beneficiaries according to Fund regulations.

Document cases processed during the on-call period.

Prepare a brief report on tasks completed during the shift.

Supervising Physician Duties:

Review urgent medical cases presented and assess the necessity of admitting the beneficiary or performing medical procedures.

Approve cases requiring medical supplies.

Coordinate with treating physicians as needed.

Prepare a concise medical report on approved cases.

The memorandum also specifies that monthly on-call schedules will be prepared in advance starting 28/3/2026, with personnel on permanent readiness, available for communication and able to travel to hospitals if necessary. Full coordination is maintained between the supervising physician and administrative monitor under the supervision of the Chief of Physicians, Head of Administrative Supervision Unit, and Department Head to ensure rapid response and effective intervention.

Additionally, the Directorate of Disease, Maternity, and Medical Supervision is tasked with preparing monthly administrative and medical reports to determine the number of cases, types of medical services provided, and observations, violations, or recommendations to further develop the adopted system.

In conclusion, Dr. Karky emphasized that “this measure is part of a comprehensive approach aimed at enhancing supervision effectiveness and ensuring the continuous provision of health and administrative services to beneficiaries, safeguarding their rights and reinforcing trust in the Fund’s role, especially during this critical period.”